Contact

*Contact Policies**

**Response Time**: We strive to respond to all inquiries as promptly as possible. Our team typically replies within 24-48 hours during our regular business hours, Monday to Friday, 9:00 AM to 5:00 PM (EST).

**Emergency Services**: For urgent matters or appliance emergencies, please contact us directly at [phone number]. We offer emergency repair services outside of regular business hours. 

**Privacy Policy**: Your privacy is important to us. Any personal information you provide when contacting us will be kept confidential and used solely for the purpose of assisting you with your inquiry or service request. We will never share your information with third parties without your consent.

**Data Security**: We take data security seriously. Our website and communication channels are encrypted and secured to protect your information from unauthorized access, misuse, or alteration.

**Cancellation and Rescheduling**: If you need to cancel or reschedule an appointment, please notify us at least 12 hours in advance. Failure to do so may result in a cancellation fee.

**Feedback and Concerns**: We welcome your feedback and are committed to providing excellent service. If you have any concerns or suggestions regarding our services or your experience with us, please don't hesitate to let us know. Your feedback helps us improve our services for future customers.

**Customer Satisfaction Guarantee**: We stand behind the quality of our workmanship and strive for 100% customer satisfaction. If you are not completely satisfied with our service, please contact us, and we will do our best to address and resolve any issues.

**Contact Us**:

- Phone: (336) 572-3366
- Email: jeremiahjoines@newlineappliancerepair.com
- Address: US HWY 21S, Glade Valley, NC 28627